Thank you for shopping with ROLLESTON. We value your satisfaction and want you to have a smooth and pleasant shopping experience. Please read our refund and return policy carefully before placing your order.
- Order Cancellation
Customers may request to cancel an order within 24 hours after payment.
After 24 hours, the order may already be processed or shipped, and cancellation may not be possible.
- Return Eligibility
Items must be returned in their original condition, unused, and with all original packaging.
Returns must be initiated within 14 days of receiving the product.
Certain items (such as clearance, custom, or personalized products) may not be eligible for return unless defective or damaged upon arrival.
- Return Process
To request a return, please contact our support team with your order number, product photos, and reason for return.
Once approved, we will provide return instructions and shipping details.
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
- Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that bank or credit card processing times may vary.
- Damaged or Defective Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the issue.
We will replace the item or issue a full refund at no additional cost to you.
- Non‑Refundable Situations
No refunds or exchanges will be provided under the following conditions:
The item is returned without prior approval.
The returned product is not in its original condition or has been used.
The return request is made after the 14‑day period.
- Contact Us
For any questions or refund requests, please reach out to our customer service team:
Company: Rolleston Limited
Address: 3110 37th Ave, Suite 307, Long Island City, NY 11101
Phone: +1 (917) 328‑4828
Email: ruoping8@gmail.com
ROLLESTON reserves the right to modify this policy at any time. Any updates will be posted on our website.
We appreciate your trust and thank you for choosing ROLLESTON for your home décor needs.
Latest update: May 2, 2021